Shopping Cart

VirtueMart
Your Cart is currently empty.
FAQs PDF Print E-mail

Main

Buyers

 

Troubleshooting

Main

 

What is Santa Fe Stock Photos?

Santa Fe Stock Photos is an online stock photography provider sell images to illustrate professional and editorial purposes for COMMERCIAL purposes please contact us.

All our images are available for professional use

back to top

How does Santa Fe Stock Photos work?

Santa Fe Stock Photos offers high resolution photos in a .tif format where members can buy the photo of their choice and download our images.

back to top

What is a royalty free image?

A royalty free image means that the price of the image is the same whatever the time of use and the number of prints. Thus, when you buy an image under a royalty free license, you can use this image without limit of time and without limit of number of uses.

 

What is the Content Download Agreement?

The Content Download Agreement is the license that a buyer agrees to when they purchase an image from Santa Fe Stock Photos. Santa Fe Stock Photos offers one download agreement the standard RF license. For more details click on Policies link to view the details of the license.

back to top

How do I contact customer support and sales?

Ticket/Email : Log in to your account and click on the contact support link or visit contact page
Telephone :505-xxx-xxxx Business Hours : M-F 9:00 AM - 5 PM MST closed on holidays

back to top

Buyers

How do I buy images?

It is easy to buy images on Santa Fe Stock Photos. Just follow these instructions:

  • Step 1 : Locate the image you wish to purchase.
  • Step 2 : Choose the size of the image you wish to purchase by pulling down and selecting a 2", 6", or 8 1/2" image size. Then Click "Add to Cart".
  • Step 3 : Click on the "Checkout" link in your shopping cart.
  • Step 4: If you are new to Santa Fe Stock Photos select the "New" button so that you can add all your account information. You will receive a confirmation email upon entering your account information. Respond to the initial email to establish your account. Once the account information has been confirmed, continue with the purchase.  If you are a returning customer enter your username and password and then complete the order processing.
  • Step 5 : After completing the purchase you will receive an email that will have a link to the download area where you can download the image via direct download.
back to top

How do I search for images?

First enter a keyword(s) in the search box on the left side of each page and click on the Search button. You can also click on the advanced link under the search button so that you can narrow your search or search in specific categories..

back to top
>What type of license should I choose?

If the image is used as an editorial image then you are using a Standard Royalty Free License. If you would like to use it for a COMMERCIAL purpose please contact us.

back to top

What should I do if I forget my password or login name?

If you cannot remember your password there is a link to retrieve your password under the login area on every page of the website.

If you forgot your login username name there is a link to retrieve your username under the login area on every page of the website.

back to top
>How can I change my login name?

To change your login username name just log in to your account.

back to top

How do I change my password?

To change your password simply log into your account, click on the “Account Maintenance" link, and then click on the "Account Information" link. On the next screen, you will need to enter your new password and confirm it.

back to top

Will I get a copy of the invoice for my purchase?

Yes, as soon as your purchase is completed, you may view a copy of your invoice on the “View" link underneath the Orders headline of your Santa Fe Stock Photos account page.  You will also receive an email from PayPal after the purchase has been processed.

back to top
Where is my receipt / invoice for my credit purchase and download?

We record every purchase, transaction, and download in your account. An Invoice will be provided to you by PayPal who authorizes all purchases online.  Once the purchase has been processed by PayPal we can send you a recorded Statement from our records.

back to top

Am I required to add copyright information when I use a photo from Santa Fe Stock Photos?

No, it is not required to add the copyright information to your document when you use a Santa Fe Stock Photos photo, however it is always appreciated.

Please note: local laws may require, copyright information in some circumstance please check your local law to be sure.

back to top

How do I download my image?

When you buy an image on Santa Fe Stock Photos, you can download it directly to your computer after you purchase the image.

  • Photos are provided in TIF format, the standard format for image files on Mac and PC.

When you buy an image on Santa Fe Stock Photos, your download link is active for 5 days. You just have to visit the “Download Area" section to access the download link. You can download the image via the email you receive after the purchase has been completed.

back to top
>How long do I have to download an image after it is purchased?

After you purchase an image you have 5 days to download the photo before the download link expires.

back to top

What do I do if I clicked to download a photo and it never came to me but Santa Fe Stock Photos charged my account?

If Santa Fe Stock Photos has charged your account, our website has considered this a purchased photo. You will be able to download the photo again at no charge within 5 days of the original purchase.

back to top

May I resell an image I purchased on Santa Fe Stock Photos?

No, you are not allowed to resell or transfer the rights of the license of the photo. You can only sell the work you made for your direct client but they won’t have the right to remove the photo from the work for another use. If your client wants to freely use the image, they will have to buy the license on Santa Fe Stock Photos.

back to top

What do I do if I am unhappy with the quality of an image I purchased?

Santa Fe Stock Photos offers a 100% satisfaction guarantee, so please contact customer support with the image ID and any concerns you might have with the image.Because payments are processed via PayPal, refunds must be requested within 24 hours of the purchase.

back to top

What is the Lightbox?

The Lightbox is a place that allows you to view the image in its best view capacity It is activated when you click on the image to see its larger view.

back to top

How long will my images stay in the shopping cart?

Images placed in the shopping cart will remain there for 24 hours. At that time you will need to add it again to your shopping cart.

back to top

Troubleshooting

I can’t log in to my Santa Fe Stock Photos account. What should I do?

Make sure your browser accepts cookies, and your firewall doesn’t block out going information.. Make sure your cap lock is off as the login and password fields are case sensitive. If you continue to have problems, you should clear your cache and delete your Internet history. You might also speak to your network administrator to make sure they are not blocking the Santa Fe Stock Photos website.

 

back to top

I bought an image, but I can’t download it or the file is corrupted

We recommend trying to download the photo again via the "Download Area" page. Download links stay active for 5 days after the initial purchase. If the download link has expired please contact us through the contact page of the website.

back to top

I lost my password

If you lost your password and want to retrieve it by email, please use the link underneath the login area on the left botton portion of each page on the site.